Terms & Conditions | Bosun's Locker Chandlery | Falmouth

Terms and Conditions

- All prices are inclusive of VAT.
- All prices are subject to alteration with no prior notice. E&OE.
- Special offer prices or prices below our RRP are strictly subject to availability.
- Promotions, special offers and free gifts are strictly subject to availability.

Accepted methods of payment are Visa, MasterCard, Switch, Delta, Solo and PayPal.

All submission of payment details and indeed all customer details are safeguarded by recognised encryption software.

Payment will not be taken until the ordered items have been dispatched. In the event that there will be a delay in our normal dispatch timescales, you will be notified in order to have the choice to cancel the order.

Whilst every effort is made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur The Bosun's Locker cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to buy not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Any product may be returned for a full refund or exchanged for goods of equal value if returned unused within 90 days of receipt.

All returns must be directed to: Returns Dept.
The Bosun's Locker
16-17 Church Street
TR11 3DR

Each returned item must be accompanied by a copy of the customer’s original receipt, original packaging, relevant warranties, contact details and a covering letter explaining the reasons for the return and the required course of action.

In the event that the items are faulty, then a replacement item will be sent or the item will be forwarded to the manufacturer for resolution. In either event you will be informed of the course of action taken.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. 

The Bosun's Locker will not be held responsible for items lost or damaged in transit.

All shipping back to The Bosun's Locker is paid for by the customer. We are unable to refund your postal fees.

Any product returned found not to be defective can be refunded within the time stated above and may be subject to a 15% restocking fee to cover our administration costs. This will be the case when a special order has been placed rather than a standard order. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 

Items returned due to incorrect size will be replaced as soon as the correct size is available - the customer will be informed if there is to be a delay or a replacement is not available. Postage charges for the replacement items will be charged to the customer using details from the original order.

Discounted, clearance or  end of line products can only be returned for repair. No refunds of replacements will be made.

Incorrect/Damaged Goods
We try very hard to ensure that you receive the correct order in pristine condition. If you do not receive your products ordered please contact us as soon as possible. In the unlikely event that the product arrives damaged or faulty, please contact The Bosun's Locker immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. For any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Your Statutory Rights are not Effected
By submitting your order to us you are allowing us to use your personal details to supply you with the items you have specified. Your personal details will be passed to no third parties other than those required to supply you with such goods. By submitting your personal details to us you have become a Bosun's Locker Customer and will be offered future promotions and special offers. If you wish for your details to be removed from our records then you may do so by writing to us requesting this action. 

Limitation on Liability.
In no event will The Bosun's Locker be liable to any part for any direct, indirect, special or consequential damages for any use of this site, or on any other hyperlinked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if The Bosun's Locker is expressly advised of the possibility of such damages.

Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. The Bosun's Locker uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 

Conditions of Use
The Bosun's Locker and its affiliates provide their services to you subject to the following conditions. If you visit our on-line Store at or  you accept these conditions. Please read them carefully. The Bosun's Locker controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands. 

All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by The Bosun's Locker and are protected by international copyright laws. 

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Bosun's Locker.

Product Descriptions
Bosun's Locker and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Bosun's Locker that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order). We apologies for any inconvenience this may cause you.