Return Policy | Bosun's Locker Chandlery | Falmouth
Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so we can process your return as quickly as possible.
Our returns policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. However, at Christmas time, this policy extends to the end of January for all items purchased from 1st October onward.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, namely hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards and vouchers
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
if you need to exchange your order, send us an email to email@example.com and send your item to:
16-17 Church St
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to:
16-17 Church St
Unless the item is being returned as faulty, you will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you should consider using a trackable shipping service or purchasing shipping insurance to ensure that we will receive your returned item.